This privacy policy sets out how Outlier Agency uses and protects your personal data. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.

TABLE OF CONTENTS

Important Information and Who We Are

Types of Personal Data We Collect

How is Your Personal Data Collected?

How We Use Your Personal Data

Disclosures of Your Personal Data

International Transfers

Data Security

Data Retention

Your Legal Rights

Contact Details

1. IMPORTANT INFORMATION AND WHO WE ARE

Outlier Agency is the controller and responsible for your personal data. This policy informs you how we collect and use your data through your use of this website, including any data you provide when you purchase a service or sign up for our newsletters.

Not for Children: This website is not intended for children, and we do not knowingly collect data relating to children.

Duty to Inform: It is important that the personal data we hold about you is accurate. Please keep us informed if your personal data changes.

2. TYPES OF PERSONAL DATA WE COLLECT

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together:

Identity Data: First name, last name, username, or similar identifier.

Contact Data: Billing address, email address, and telephone numbers.

Financial Data: Bank account and payment card details (processed securely via Stripe).

Transaction Data: Details about payments to and from you and services you have purchased.

Technical Data: IP address, login data, browser type, time zone setting, and location.

Usage Data: Information about how you use our website and services.

Marketing Data: Your preferences in receiving marketing from us.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

Direct Interactions: You may give us your data by filling in forms or corresponding with us by email or phone.

Automated Technologies: As you interact with our site, we automatically collect Technical Data via cookies and server logs.

Third Parties: We receive data from analytics providers (Google, Meta), advertising networks, and payment providers (Stripe).

4. HOW WE USE YOUR PERSONAL DATA

We only use your personal data when the law allows us to. Most commonly, we use it in the following circumstances:

Purpose/ActivityType of DataLegal BasisTo register you as a new clientIdentity, ContactPerformance of a contractTo process and deliver servicesIdentity, Contact, Financial, TransactionPerformance of a contractTo manage our relationship (notices/updates)Identity, Contact, ProfileLegal obligation / Legitimate interestsTo administer and protect this websiteIdentity, Contact, TechnicalLegitimate interests (IT services/security)To deliver relevant content/adsIdentity, Contact, Usage, MarketingLegitimate interests (to grow our business)

5. DISCLOSURES OF YOUR PERSONAL DATA

We may share your personal data with the following external third parties:

GoHighLevel (GHL): Our core CRM and platform provider.

Stripe: For secure payment processing.

Google & Meta: For analytics and advertisement tracking.

Zapier / Pabbly: For workflow automations.

Sub-contractors: Professional freelancers who assist in service delivery.

6. INTERNATIONAL TRANSFERS

As we use global platforms like GoHighLevel and Stripe, your personal data may be transferred to and stored on servers located outside of Thailand (such as in the US). We ensure a similar degree of protection is afforded to it by using specific contracts approved for use which give personal data the same protection it has in Thailand.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access is limited to employees and contractors who have a business need to know.

8. DATA RETENTION

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for. By law, we must keep basic information about our clients (Contact, Identity, Financial and Transaction Data) for 10 years after they cease being clients for tax and legal purposes in Thailand.

9. YOUR LEGAL RIGHTS

Under the Thailand Personal Data Protection Act (PDPA), you have rights to:

Request access to your personal data.

Request correction of your personal data.

Request erasure (the "right to be forgotten").

Object to processing or request restriction of processing.

Request transfer of your data (Data Portability).

Withdraw consent at any time.

10. CONTACT DETAILS

If you have any questions about this privacy policy or wish to exercise your legal rights, please contact us:

Company Name: Outlier Agency

Email: [email protected]

Website: outlieragency.co

Complaints: You have the right to make a complaint at any time to the Office of the Personal Data Protection Commission (PDPC) in Thailand. However, we would appreciate the chance to deal with your concerns first.